Privacy Policy

Effective Date: September 24, 2026

Neuro Heart and Vascular Clinic FL (“Neuro Heart FL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how Neuro Heart FL may collect, use, disclose, and protect information when you visit our website, submit an appointment request, use a patient referral form, contact our office, or otherwise interact with our website.

This Privacy Policy applies primarily to information collected through the Neuro Heart FL website.

It does not replace our Notice of Privacy Practices, which governs how protected health information maintained as part of your healthcare and medical records is handled.

1. Health Information and HIPAA

Neuro Heart FL may receive information that qualifies as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.

PHI generally includes individually identifiable information concerning:

• Your health or medical condition;
• Healthcare services provided to you;
• Healthcare treatment;
• Medical testing;
• Payment for healthcare services; or
• Other information maintained in connection with your care.

When information submitted through our website becomes part of your medical record or is otherwise treated as PHI, it will be handled in accordance with applicable healthcare privacy requirements and our Notice of Privacy Practices.

The Notice of Privacy Practices may describe additional rights regarding your medical information, including rights related to:

• Accessing medical records;
• Requesting amendments or corrections;
• Requesting certain restrictions;
• Receiving an accounting of certain disclosures; and
• Filing a privacy complaint.

If this Website Privacy Policy and the applicable Notice of Privacy Practices differ regarding the handling of PHI, the Notice of Privacy Practices will control to the extent required by law.

2. Information We Collect

Information You Provide to Us

When you submit information through the Neuro Heart FL website, call our office, or communicate with us, you may provide information such as:

• First and last name;
• Email address;
• Telephone number;
• Preferred method of contact;
• Service you are interested in;
• Preferred clinic or appointment information;
• Primary care provider information;
• Physician or referring-provider information;
• Information included in a message;
• Information concerning how you heard about Neuro Heart FL; and
• Other information you voluntarily provide.

Our forms may also collect information necessary to help process an appointment request or patient referral.

Healthcare professionals submitting referrals may provide information concerning their patients. Such information will be handled in accordance with applicable privacy and healthcare requirements.

Information Collected Automatically

When you visit our website, certain limited technical information may be collected automatically, including:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Approximate time spent on pages;
• Referring website or source;
• General geographic area derived from an IP address; and
• General website interaction information.

This information may help us operate, secure, troubleshoot, and improve the website.

3. Please Limit Sensitive Information Submitted Online

Our general website forms are intended primarily to help with appointment scheduling, referrals, and administrative communication.

Unless specifically requested through an appropriate process, please do not include unnecessary sensitive information in general website message fields, including:

• Detailed medical histories;
• Complete medical records;
• Diagnostic reports;
• Social Security numbers;
• Insurance identification numbers;
• Financial account information;
• Payment-card information; or
• Other highly sensitive personal information.

Neuro Heart FL may request additional medical or administrative information through an appropriate process when necessary.

Information sent through ordinary email or other internet communications may not always be completely secure.

For sensitive or non-emergency questions, you may contact our office directly at:

(239) 350-2445

For medical emergencies, call 911.

4. How We Use Information

Neuro Heart FL may use information collected through the website to:

• Respond to appointment requests;
• Contact you regarding scheduling;
• Process patient referrals;
• Respond to questions or inquiries;
• Coordinate appropriate administrative communication;
• Communicate with healthcare providers when appropriate and legally permitted;
• Contact you by telephone, text message, or email when you have provided appropriate information or consent;
• Improve website functionality and user experience;
• Understand how visitors use or reach our website;
• Maintain website security;
• Prevent fraud, misuse, or unauthorized activity;
• Maintain appropriate business and administrative records;
• Comply with legal, regulatory, professional, and healthcare obligations; and
• Protect the rights, safety, and property of Neuro Heart FL, our patients, providers, staff, or others.

We may also use information for other purposes permitted or required by applicable law.

5. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device that may help websites function properly and provide information about website usage.

The Neuro Heart FL website may use cookies or similar technologies such as:

Essential Cookies

These technologies may be necessary for website functionality, security, navigation, form operation, or other basic website features.

Analytics Technologies

The website may use analytics or similar technologies to better understand general website traffic and visitor interactions, such as:

• Pages visited;
• General traffic sources;
• Device or browser information;
• Approximate session duration; or
• General website performance.

The technologies used on the website may change as the website is updated.

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Healthcare Information and Advertising Technologies

Neuro Heart FL does not intend general website tracking technologies to be used to improperly disclose PHI or sensitive medical information to advertisers.

Because healthcare websites may involve particularly sensitive information, Neuro Heart FL seeks to use website technologies in a manner consistent with applicable healthcare and privacy requirements.

You should avoid entering detailed medical information into general website fields unless specifically requested.

7. Telephone Calls, Text Messages, and Email

If you provide your telephone number, email address, or other contact information, Neuro Heart FL may use that information to respond to your request and communicate with you regarding:

• Appointment requests;
• Scheduling;
• Referral coordination;
• Administrative matters;
• Follow-up communication; or
• Your care, where appropriate.

Where a website form contains a communication consent checkbox or similar authorization, communications will be subject to the language presented with that consent.

Standard telephone, text messaging, or data charges imposed by your carrier may apply.

Where applicable, you may withdraw consent to certain communications by using the opt-out instructions provided in the communication or by contacting Neuro Heart FL.

Opting out of optional communications does not prevent Neuro Heart FL from contacting you where communication is necessary or legally permitted in connection with healthcare, scheduling, safety, billing, or other administrative matters.

8. How We Share Information

Neuro Heart FL does not sell your personal information.

We may disclose information when reasonably necessary to operate our practice, provide services, process requests, comply with the law, or protect legitimate interests.

Information may be shared with:

Healthcare Providers

We may share information with physicians, referring providers, primary care providers, specialists, hospitals, or other healthcare professionals when appropriate and legally permitted.

Service Providers

We may use third-party companies or technology providers that assist with functions such as:

• Website hosting;
• Website maintenance;
• Online forms;
• Communications;
• Scheduling;
• Data storage;
• Security;
• Analytics; or
• Other operational services.

Where a vendor handles PHI on behalf of Neuro Heart FL and applicable law requires it, appropriate healthcare privacy safeguards may apply.

Legal and Regulatory Requirements

We may disclose information when required or permitted by law, including in response to:

• Court orders;
• Subpoenas;
• Regulatory obligations;
• Government requests;
• Legal proceedings; or
• Other valid legal requirements.

We may also disclose information when reasonably necessary to protect the health, safety, rights, or property of patients, Neuro Heart FL, our providers, staff, or others.

Business Transactions

If Neuro Heart FL is involved in a merger, acquisition, restructuring, sale, transfer, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy and healthcare laws.

9. How We Protect Information

Neuro Heart FL uses reasonable administrative, technical, and physical safeguards designed to protect information against risks such as:

• Unauthorized access;
• Improper disclosure;
• Loss;
• Misuse;
• Alteration; or
• Destruction.

However, no website, electronic storage system, email system, or internet transmission can be guaranteed to be completely secure.

Accordingly, Neuro Heart FL cannot guarantee the absolute security of information transmitted electronically.

If an incident affecting personal or protected health information requires notification under applicable federal or Florida law, Neuro Heart FL will provide notifications as required.

10. How Long We Keep Information

Neuro Heart FL retains information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable legal, regulatory, healthcare, administrative, or record-retention requirements.

The retention period may vary depending on factors such as:

• The type of information;
• Whether the person became a patient;
• Whether information became part of a medical record;
• The purpose for which the information was collected;
• Legal obligations;
• Healthcare record-retention requirements; and
• The need to establish, exercise, or defend legal rights.

Information incorporated into a medical record may be retained according to applicable healthcare record-retention requirements.

11. Your Privacy Choices

Depending on the type of information involved and applicable law, you may contact Neuro Heart FL to ask about information you provided through the website.

Where appropriate, you may request:

• Access to certain website-submission information;
• Correction of inaccurate information;
• Deletion of certain website-submission information that is not required to be retained;
• Changes to certain communication preferences; or
• Opt-out from eligible text or email communications.

These rights may be subject to applicable legal, healthcare, record-retention, or other requirements.

Information that forms part of your medical record may be governed by different procedures and rights described in our Notice of Privacy Practices.

12. Medical Records and PHI Rights

Requests concerning medical records or other PHI may be subject to HIPAA and other applicable healthcare laws rather than the general website privacy procedures described above.

Depending on applicable law and circumstances, patients may have rights concerning their PHI, such as the right to:

• Inspect or obtain copies of certain health records;
• Request corrections or amendments;
• Request certain restrictions;
• Request confidential communications;
• Receive information regarding certain disclosures; and
• File a privacy complaint.

Please refer to the applicable Notice of Privacy Practices for complete information concerning patient privacy rights.

13. Children's Privacy

The Neuro Heart FL website is primarily intended for adults seeking information about healthcare services or assisting with the care of another person.

We do not knowingly seek to collect personal information online directly from children under 13 through general website use.

A parent, legal guardian, or other authorized adult should submit appointment or healthcare-related requests on behalf of a minor where appropriate.

Nothing in this section changes rights or consent requirements that may apply to healthcare provided to minors under applicable law.

14. Third-Party Websites and Services

The Neuro Heart FL website may contain links to or integrations with third-party services, including services such as:

• Google Maps;
• Direction and location services;
• Scheduling systems;
• Healthcare resources;
• Insurance websites;
• Social media platforms; or
• Other external websites.

Third-party companies operate independently from Neuro Heart FL and may collect information under their own privacy policies.

Neuro Heart FL does not control and is not responsible for the privacy, security, content, or data practices of third-party websites.

We encourage users to review the privacy policies of any third-party website or service before submitting information.

15. Embedded Maps and Location Services

Our website may use embedded maps or links to third-party mapping services to help visitors locate Neuro Heart FL.

When an embedded map loads or you select a directions link, the third-party mapping provider may receive technical information such as your IP address, device information, or location-related information under that provider's own privacy practices.

Use of these services is subject to the terms and privacy policy of the applicable provider.

16. External Healthcare Resources

The website may provide links to educational or healthcare information maintained by third parties.

Providing a link does not mean Neuro Heart FL controls or guarantees the privacy, security, completeness, or accuracy of the linked resource.

You should review the privacy practices of each third-party resource separately.

17. Security of Email Communications

Ordinary email may not always provide a secure method for transmitting medical or other sensitive information.

Please avoid sending unnecessary PHI or other sensitive information through unsecured email.

For sensitive matters, contact Neuro Heart FL at:

(239) 350-2445

Do not use email for emergencies or urgent medical concerns.

18. Do Not Use This Website for Emergencies

Website forms and electronic communications are not intended for urgent or emergency situations.

If you believe you are experiencing a medical emergency, including possible symptoms of a stroke, heart attack, severe vascular emergency, seizure emergency, loss of consciousness, or another serious condition:

Call 911 immediately or go to the nearest emergency department.

Do not wait for a response from Neuro Heart FL.

19. Changes to This Privacy Policy

Neuro Heart FL may update this Privacy Policy periodically to reflect changes in:

• Website functionality;
• Technology;
• Privacy practices;
• Healthcare operations;
• Legal or regulatory requirements; or
• Services offered.

When this Privacy Policy is updated, the revised version will be posted on this page and the Effective Date will be updated.

We encourage visitors to review this Privacy Policy periodically.

20. Relationship to Other Neuro Heart FL Policies

This Privacy Policy should be read together with the Neuro Heart FL:

• Terms & Conditions;
• Medical Disclaimer; and
• Applicable Notice of Privacy Practices.

The Terms & Conditions govern general website use.

The Medical Disclaimer explains limitations concerning website medical information and online communications.

The Notice of Privacy Practices governs the use and disclosure of PHI in circumstances where applicable healthcare privacy laws apply.

21. Contact Neuro Heart FL

If you have questions regarding this Privacy Policy, website privacy, or information submitted through the Neuro Heart FL website, please contact:

Neuro Heart and Vascular Clinic FL. 1224 Del Prado Blvd S., Cape Coral, FL 33990

Phone: (239) 350-2445

Office Hours: Monday to Friday

08 AM - 05 PM

For medical emergencies, call 911 immediately.

22. Privacy Complaints

If you believe your protected health information has been handled in violation of applicable healthcare privacy requirements, you may contact Neuro Heart FL regarding your concern.

Where applicable, you may also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Neuro Heart FL will not retaliate against an individual for exercising a legally protected privacy right or filing a complaint in accordance with applicable law.